The short version
These are instant downloads, so sales are final. The moment you pay, the file is yours and there is nothing to give back.
We would rather say that here, in the open, than bury it somewhere you find out only after paying.
Why the sales page shows you so much
Because you cannot try it and send it back, everything you need in order to decide is put in front of you first: every layout, photographs of the real interface, and a plain list of the things the tools deliberately do not do.
If anything is still unclear, email us before you buy and ask. We would far rather answer a question than take money from someone who turns out to want something else.
When we do refund
A duplicate charge. If you have been billed twice for the same thing, tell us and the second payment is returned in full, immediately. No argument.
A payment you did not make. If someone used your card without permission, tell us and tell your bank.
A fault we cannot fix. If the tool has a genuine defect, our first answer is always to repair it, and we will. If we cannot make it work at all, we will not keep your money for something that does not function.
When we do not refund
- You changed your mind.
- You did not read what it does and it turned out not to be what you wanted.
- You bought it twice deliberately, or bought the wrong one of two products.
- You would prefer a different design, a different feature, or a different price.
EU and UK customers: your 14-day right
If you are a consumer in the EU or the UK, you normally have 14 days to cancel a distance purchase, no reason required.
For digital content delivered immediately, that right ends once delivery starts with your express agreement. That is why the checkout asks you to tick a box confirming two things: that you want the download straight away, and that you understand this ends your right to cancel.
You do not have to tick it. If you would rather keep the 14 days, email us before ordering and we will arrange it another way.
Once you have ticked it and the file is available to you, the cancellation right is gone, and the rest of this policy applies.
If something is broken
That is not a refund question, it is a support question, and it has a better answer.
Email us with what you clicked, what you expected and what happened instead. A screenshot helps enormously. If it turns out to be a bug, we fix it and send you the new file free, however long after you bought it.
How to reach us
support@shethriveslab.com — a real person replies.
Last updated: 7 September 2026